Be sure to ask about this and about what happens if a date is missed. If you need it by a specific date, there may be an extra charge. Do you guarantee pick-up and delivery dates? – Most movers will guarantee a time-frame in which your goods will be picked up and delivered.Most movers with merchant accounts will accept credit cards. Be sure about the amount that is due upon delivery, and ask if they accept credit cards. A reasonable deposit is about 25% of your total cost.
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What are your payment terms? – It’s not recommended that you deal with movers who only accept cash or who insist on payment in full up front.Be sure you understand the mover’s policy on this. Items lost or damaged during transfers or at other points might be the responsibility of the mover. Who is responsible for loss or damage? – If you’ve packed your things yourself, you may not get reimbursed for damage done to poorly-packaged items.
Ask about upgrades or purchasing your own insurance for the move.
If there are going to be multiple transfers, you may want to take extra care packing fragile objects. Each transfer increases the chances for damage to occur. Will there be a transfer? – Moving over long distances can sometimes require that your goods be transferred from one truck to another.It may not include insurance surcharges, fuel surcharges, awkward objects ( pianos, etc.), flight charges, parking charges, etc. What are extra charges? – An estimate is generally for the move itself.Any mover who gives you an estimate over the phone without actually seeing your house, however, should be avoided. They can give you a ballpark figure, but the mover will be the one to give you an actual price. A broker can’t give you a binding estimate. Are you a mover or a broker? – This is important when getting estimates.You can check with the USDOT to see if your state requires one for local moves. Movers that only operate within your state may or may not be required to have one. Are you registered with the DOT? – If you are moving out of state, the moving company must be registered with the US Department of Transportation.If they charge by the weight, ask how they determine the weight. How does your company charge? – For a local move, a mover may charge by the hour, the number of movers, or by weight.
If the answer is “no”, move along to the next company. Are you licensed and insured? – This is straightforward.Be sure that the answers they give you are clear and concise, and don’t be afraid to ask for more details if you don’t understand something. Though every move is different, there are questions that everybody should ask of a moving company before hiring them.
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